INFO ABOUT BUYING TICKETS

 

 

for Berlin and Hamburg

 

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Where are my tickets?

Have you bought a ticket but not received a confirmation email?

Please also check your spam folder.

Unfortunately, with "t-online.de" e-mail addresses, it often happens that the automated e-mails are not forwarded. In this case, please contact us, so we can send you your tickets manually.

If you have paid by "Sofortüberweisung" (direct transfer), it may take a few days before you receive your ticktes.

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➤ CONTACT

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Ticket cancellation / right of withdrawal

Tickets that have already been purchased and paid for cannot be cancelled/revoked, as tickets for events are a service in connection with leisure activities (§ 312g Para. 2 Sentence 1 No. 9 BGB). This also applies to accidentally purchased tickets.

Please also read our  AGB / Conditions.

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As the producer, we do not bear the risk of individual personal reasons for which you cannot attend an event. This also applies to medically certified illnesses. When buying tickets, each guest bears the personal risk of not being able to attend the event on the specified date for personal or health reasons.

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Rebooking

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It is possible to have your tickets rebooked to another date up to 7 days before the event for a service fee of €6.50 per order. 

Go to rebooking.

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Private resale of tickets

If you realize early on that you cannot attend the event for health or other reasons, you may sell your tickets/e-tickets.

We would like to point out that the tickets may only be sold at the original price or cheaper!
The name of the buyer is on every ticket/e-ticket. This does NOT have to be exchanged. The only decisive factor at admission is that each ticket/e-ticket is only printed out or shown once.

When buying tickets via Facebook or other social media networks, please pay attention to Ticket scams/frauds.

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Reservations

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Reservations are not accepted. Neither for tickets, nor for tables or seats.

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Conditions (Terms and Conditions)

Data Protection

by Bohème Sauvage/ Edelstahl Events & Productions GmbH